With several IT companies mushrooming in the market, it is important to work with an organization that understands the company’s vision and business objectives. At SysWave, we understand your specific demands and plan to realize it accordingly. Our technical support services are offered under the guidance of our well-equipped technical support teams having expertise as well as experience to offer world class services.

Whether your company requires complex technical support or basic support, SysWave delivers the level and degree of support you need. Our technical support plans and software maintenance options are flexible enough to match your specific business needs. Application support and maintenance is critical to keep your systems running smoothly. As one of the foremost IT support companies, we offer round-the-clock technical support services to reduce cost and time spent on maintenance services.

Our Technical support services include:

• 24/7 Network, Server and Desktop Monitoring Services
• Managed Servers, Desktops and Software Applications
• On-Site and Remote Support
• Proactive and Preventive Maintenance

We specialize in offering extensive yet cost friendly technical support services fulfilling specific needs of Small and Medium Enterprises (SMEs) along with large enterprises. Our technical experts offer outstanding technical support services ensuring premium level client satisfaction. Whether it is a short term requirement or a long-term association, we offer comprehensive technical support services irrespective of the industry or organization size.

We offer on-site, remote computer support as well as server support service for different operating systems as per their specific requirements.

Types of Application Support

Application support is the day-to-day process of operating an application. This includes providing a contact for users and managing the application to achieves its service level objectives.

The following are common elements of application support.
• Service Desk: A contact function that allows users to submit requests, report issues and ask questions.
• Application Knowledge : The process of capturing, using and improving knowledge related to the application. For example, being able to answer common questions in a useful way.
• Release & Deployment : Deploying changes for the developers of the application.
• Configuration Management : Maintaining a history of the application's patch level, configuration and design including the current state.
Using resources efficiency without waste.
• Information Security : Securing the application with techniques such as timely security patches, monitoring and escalation to information security teams.
• Backups : Backup and restore of application environments and data.
• Runbook Automation : The process of automating and semi-automating maintenance of the application with tools such as workflow.
• Continuous Testing : Testing the application on a continual basis to detect problems before they impact users.
• Monitoring : Monitoring the quality of service, performance and security of the application.
• Capacity Management : Ensuring that the application has enough capacity such as data storage, computing cycles and network bandwidth.
• Measurement : Measuring and reporting application metrics such as availability and mean time between failures.

• Improvement : Continually improving application support processes, knowledge and tools.
• Incident Management : The process of detecting and resolving incidents.
• First Level Support : The process of performing basic troubleshooting such as determining the likely source of an incident. For example, determining if a server or network is down.
• Second Level Support : Resolution of incidents by an expert in the application or its underlying infrastructure.
• Resolution of incidents by the people in the organization who understand the application best. For example, the developers who coded or configured the application.
• Problem Management : The process of resolving the root cause of incidents. This can be an extensive process that spans months.
• Business Continuity : Processes for operating the application after a major disruption such as a disaster. For example, maintaining a cold site.
• Our extensive experience in delivering successful technical support services enables us to offer excellent support to your business.